Privacy Policy

Last Updated 30/08/23

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This Privacy Policy is intended to clearly explain some of the procedures implemented to manage information collected from you by Janie Collins Interiors Pty Ltd, trading as ebb&flow, ABN 35 619 715 187 (“us”, “we” or “our”) of registered address 55 Arthur Terrace, Red Hill QLD, 4059 Australia.

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Our Commitment

Ebb & Flow is committed to protecting your privacy and this policy outlines our ongoing measures to safeguard your personal information and provide a secure online experience. 

We have implemented the Australian Privacy Principles (APPs) for handling personal information included in the Privacy Act 1988 (Cth). 

By using the ebb&flow website www.ebbandflowdesign.com.au, you consent to the practices described in this Policy.

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Personal Information Collection Types

While using our Site, visiting our showroom or if you correspond with us across any of our channels (eg. messaging platforms such as text, social or email), we may ask you to provide us with certain types of personal information that can be used to contact or identify you.

The personal information we may collect and hold may include;

• Name
• Email address
• Postal address
• Phone number

In addition, when you visit our Site, we may automatically collect certain information about your device and usage including;

• IP address
• Browser type and version
• Pages you visit
• Time spent on pages
• Referring/exit pages
• Clickstream data
• Other analytical data

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Cookies

We use cookies and similar tracking technologies to enhance your user experience and for analytical purposes. Cookies are small pieces of information that are placed on your computer or mobile device when you visit our website. ebb&flow only uses cookies that are required for the operation of our website. You can control cookies through your browser settings or other tools. However, disabling cookies may limit certain functionalities of the site.

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How We Use Your Information

Ebb & Flow use your personal information for various purposes, including:

• Communicating with you, including responding to your inquiries
• Sending you newsletters and promotional materials (you can opt-out at any time)
• Processing transactions and sending order confirmations
• Monitoring and analysing usage of our site to improve its functionality
• Protecting against fraud and unauthorised access 
• Complying with legal obligations

It is also integral to providing you with the best possible customer experience online and in our showroom.

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Sharing of Your Information

ebb&flow do not sell, trade, or otherwise transfer your personal information to outside parties. We may share your information with trusted third parties who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential.

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Security

The security of your Personal Information is important to ebb&flow but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

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Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. Updated versions will be posted on this page, and the date of the latest revision will be indicated at the top of the policy.

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Contact Us

If you have any questions about this Privacy Policy, please contact us at:

ebb&flow

55 Arthur Terrace
Red Hill  QLD  4059
Phone – 07 3368 2005 

Email – hello@ebbandflowdesign.com.au